Mobile Marketing Is Not That Hard

Mobile devices will have a bigger impact on marketing than the combined impact of television, radio and print. Why? Because mobile devices provide all three PLUS they make it so easy for a user to communicate back to the company they are viewing.

According to Forbes:

  • More than 50% of senior executives agree that their mobile device is now their primary communications tool.
  • 73% of executives under age 40 see their mobile device as more critical to communications than their landline.
  • 45% of senior executives believe a smartphone or Web-enabled tablet will be their primary device for business-related use within three years.

Getting started with a Mobile Marketing campaign is really not that hard. If you have a website, you probably already have a web designer. And if you have a web designer, then she or he should be able to add a simple line of code to your home page that “sniffs” out whether your visitor is coming from a PC or mobile device. If the visitor is coming from a PC, the regular site is accessed; if the person is coming in from a mobile device, the mobile site is accessed.

I strongly suggest that you build a separate website optimized for mobile devices. When people come to your website on a mobile device they’re in their car, in the lobby of a building, walking down the street…They’re Mobile! They are not able to handle the amount of in-depth information you provide on your regular website or the menus found on many websites (For example, try using your finger to navigate a drop-down menu on a mobile device.) Thus, a mobile website that is a reconstituted version of your regular website will quickly disappoint a visitor.

While mobile marketing includes much more than a website optimized for mobile devices; getting your website program setup for mobile devices is the best place to start.

 

Inbound Marketing Series: Maintaining Your Site to Be Found

This is a discussion of the basic blocking-and-tackling that needs to be done if you want your website be found on Google, or any place else. To be found, you must re-tool your Home page and a few Category pages with fresh content at least twice a year (more often is better, but twice a year is a reasonable goal for most companies.) These basic techniques will extend the life of your website and are very efficient compared to the cost/time required to build an entirely new website every five years…

Keywords
Make a list of keywords people will most likely use when searching for your website. Each webpage should focus on a small collection of these keywords; no more than 3 to 5. There are online programs (e.g. keyworddiscovery.com) that show you the most popular keywords being used in many industries.

Category Pages
Your Home page presents people with Category buttons that take them inside the site or to another place like your blog. Keep the number of clicks required to get anywhere to a minimum; we use the rule-of-three and try to keep every page within three clicks of the Home page.

Interior Pages
These pages should be focused on a single brand attribute.

Body Copy Keyword Density
The proper density for embedding keywords is 4 to 5 times in 250-300 words of body copy for a page. Placing keywords at the top of the copy is recommended as search engines analyze pages from top to bottom; with the top of a page being the most important. Once the body copy is written, you should run it through a keyword analyzer to make sure your keywords are seen. There are many keyword analyzer programs online to choose from. You just insert your webpage URL and the keywords you are looking for and the program will crawl your page and show how many times the keywords seen. It only takes a few minutes.

Writing Style
Think about it this way, if someone walked into your office and asked you a question about a topic that you are very passionate about, your answer would be full of rationale supporting your point-of-view. Your webpages need to convey that same passion for your brand! Write like you are talking to someone in your office. Convince them that your brand is their best choice. Remember, by the time someone gets to your website they are already in the market for what you are selling. Shower them with reasons to contact you.

Headings and Sub-Headings
Include the same keywords that are embedded in a page’s body copy in the headings and sub-headings on that page.

Titles
Page titles are prime real estate; your title IS YOUR IDENTITY on search engines. Most search engines show your title as the link to your website. Write a different title for each page that is 5-10 words long and rich in the keywords embedded on that page. Page titles are placed in the meta-data area of the programming code and can be seen at the very top of a webpage in the menu bar.

Photos, Videos and Audio
When placing audio or visual elements on a page make sure the “alt” tags in the programming are one of your keywords that closest relates to the element. For example, some photos have a file-name like “DS00234.” This file-name means nothing to a search engine crawler. Change the file-names to a keyword before placing it in the code.

Descriptions
Page descriptions should be 1-2 sentences and include the keywords that are embedded on that page.

 

Keeping Up With Google

This past November, Google announced its new ranking algorithm that quickly crawls the Internet for fresh content on a much larger scale than ever before. Now you must be RECENT and RELEVANT to have a good chance of landing on Page 1 of Google search results…Google will find webpages that are minutes old!

With 75% of Google searchers never scrolling past the first page of results, your Internet Marketing elements can only build value for your company if they are kept current. You should review and update these elements frequently.

For more information go to: http://googleblog.blogspot.com/2011/11/giving-you-fresher-more-recent-search.html

 

Situation Analysis & Marketing Plan Outline

With marketing messages flying at you from literally everything and everywhere, it is more important than ever to know where your brand stands in the minds of your buyers. Not knowing the triggers that ultimately move a buyer to select your brand over the competition will cause you to waste a lot of advertising dollars.

My first boss when I started my career in advertising had worked at Proctor & Gamble during P&G’s golden age of brand development in the 60s-70s. From this boss I learned “the P&G way” of constructing a Situation Analysis and Marketing Plan. This approach takes one step at a time, and each step leads to the next. This classic approach to strategic planning for marketing/advertising is as valuable today as it has ever been. The following is a very brief outline that gives you an idea of what should be looked at and the sequence of information gathering.

1. SITUATION ANALYSIS

a. The Category: Trends, Factors Influencing Current Conditions, Projected Growth Areas.

b. The Competition: Key Competitors by Market, Profiles of Competitors Strengths and Weaknesses, Brand Positioning and Marketing Strategies.

c. The Consumer: Awareness of Your Brand, Perceived Image of Your Brand, Market Segmentation and Buyer Mindset Analysis, Market Opportunity Index.

d. The Brand: Strengths, Weaknesses, Threats.

e. Opportunities

f. Keys to Success

g. Critical Issues

2. MARKETING PLAN

a. Objectives, Strategies, Tactics

b. Production Calendar

c. Budgets

d. Schedule of Expectations and Performance Tracking

 

Tips on Writing Blog Articles

1.) 300 – 400 words is sufficient. Readers will be familiar with your topic so you can cut-to-the-chase and discuss solutions without explaining to much background.

2.) Conversational language. What would you tell someone who walked into your office and asked for your opinion on a topic? “Talk” to the readers.

3.) Post a blog article once every 10 days or so. This tells Google your blog is alive.

4.) Stay on message. Write about things that you are an experienced authority on.

These are a few basic guidelines that can help anyone get going with a blog.

 

Inbound Marketing’s Time Has Come

Inbound Marketing has been seeping into our lives for some time and I believe its day has finally come. Inbound Marketing is the art and science of creating relevant information and placing it where people will go when looking to learn about a particular topic. People are COMING INTO the places where they believe authorities have deposited good information. Instead of driving a message into a broad spectrum of people with a sledgehammer, Inbound Marketing attracts highly qualified customers like a magnet.

COMPONENTS OF INBOUND MARKETING

Content. This is the make-it-or-break-it element of any Inbound Marketing campaign. If readers find your content relevant and useful they will contact you and tell their friends where they found you, if it is not then they will hate you for wasting their time. For this reason, you must apply a marketing journalism approach when developing Inbound Marketing content. Marketing journalism is the convergence of advertising copy writing and investigative journalism; this technique will produce the knowledge people are looking for and a structure favorable to search engines.

Search Engine Optimization. This makes it easy for people to find your content. It involves designing, building and maintaining your website and blog with the goal of being on page-one when someone searches for your product or service on Google.

Social Media. This amplifies your content by distributing it across the most highly trafficked social sites: Facebook, Twitter, LinkedIn, and YouTube. Social Media will also help to elevate your placement in the results of a Google search.

THE FACTS

Inbound Marketing costs 62% less per lead generated than Outbound Marketing. (Source: Hubspot, 2011)

“Our Company Has Acquired a Customer Through This Channel”: 57% Company Blog, 57% LinkedIn, 48% Facebook, 42% Twitter (Source: Hubspot State of Inbound Marketing Report, 2011)

46% of Daily Internet searches are for information on products or services. (Source: SRI, October 2010)

75% of Internet search users never scroll past the first page of their search results. (Source: Marketshare.Hitslink.com, October 2010)

Companies that blog have 434% more indexed web pages versus those that don’t. (Source: Hubspot, State of the Inbound Marketing Lead Generation Report, 2010)

There is a direct correlation between the number of indexed web pages a company has and the number of leads a company gets from its Inbound Marketing campaign. More indexed web pages = More leads! (Source: Hubspot, State of the Inbound Marketing Lead Generation Report, 2010)

Companies that blog have 55% more website visitors. (Source: Hubspot, 2010)

1 out of every 8 minutes spent online is spent on Facebook. (Source: Comscore, February 2010.)

Companies that use Twitter average double the amount of leads/month than those that do not. (Source: Hubspot, State of the Inbound Marketing Lead Generation Report, 2010)

SUMMARY

Across all industries the Internet has fundamentally changed the way people find, share, compare, shop and connect. Inbound Marketing takes full advantage of these consumer practices and provides companies with a more cost effective way to generate qualified leads.

 

Trade Show Objective: Dwarf the Competition!

Face-to-face selling is the best way to get qualified leads and trade shows provide the ultimate arena for this. I recently ran into the President of an international company that we have done projects for and learned that he and his brother have significantly expanded their customer base; he told me “We did a lot of trade shows.”

While success stories like this are all around us, many companies still take a lackadaisical approach to trade show marketing. The following is an example of how a company made a huge/positive statement without spending a ton of money on a trade show booth; proof that it can be done.

This past spring a client bought booth space at a statewide industry conference. The client was very clear that they wanted to “make a statement” at the conference, yet we knew they didn’t have a huge budget for the project. In the end, by meeting with the people in charge of the conference and tapping into their resources we were able to construct a booth for our client that literally dwarfed the competitor’s displays – and it was done for a lot less money than was expected.

At the conference, the competition stood behind their six-foot tables with run-of-the-mill portable walls behind them. Our client displayed in a 12-foot high industrial looking workspace with a video that was rear-projected on glass welcoming guests at the entrance. STATEMENT MADE!

My advice to anyone charged with “making a statement” with a display booth is to start the planning process early and meet with the people in charge of the conference/trade show as soon as possible to find out how you can tap into the resources they are already working with. In addition to learning what resources are available, you will also learn things about the conference site that will expand your thinking about how your display will look and work.

 

Follow the Frito Lay Truck

I recently ran into a college friend whose family started a snack company in the 1970s. They package nuts into various size packs and sell them through grocery stores and C-stores. His company is being bought by a national food distributor and he will stay on as a Category Specialist. I said, “That’s impressive, I never met a Category Specialist before. What do they do?” He replied, “I’m going to help build the distributor’s line of snack food. I got a whole team of specialists.” I said, “Wow, a team! What do you tell your team?” He laughed and said, “Follow the Frito-Lay truck and do what they’re doing. They’re the best in the business.”

“Follow the Frito-Lay truck…” I’ve never heard it put so well.

A lot can be learned from studying the best brand in your category; especially when the best is a behemoth like Frito Lay. Brands like this have the resources to research every inch of the consumer’s buying process and know everything about what it takes to sell through all points of distribution. Look at their packaging, what they are featuring in their sales materials, find out if they give volume discounts and what the volume requirements are, ask which items are their best sellers, find out how often someone from the brand contacts your first-line customer. This information will provide excellent direction as to where your market is going. (The best-selling brand in any category usually impacts the direction that market is going.)

Am I suggesting that you rip-off the marketing tactics of you competition? Absolutely not. What I’m saying is that you must “Know What They Are Doing” in order to identify and take advantage of a market niche left open.

In the case of Frito Lay, they are currently launching a new line called Tostitos® Artisan Recipes®. A little research shows the word “Artisan” is now on products all over grocery stores. I wonder if my friend the Category Specialist will come out with a line of Artisan packaged nuts?

We are all sales people to some extent and good sales people are always curious about what the competition is doing. Ask the people you sell to what they like about the best selling brand in your category, what they hate, and what makes no difference to them. And then, if you need to know more… just follow they Frito Lay truck.

 

Don’t Rush To Conclusions

Sometimes a client is not sure what is keeping them from growing. This can happen as a brand moves through its life-cycle and sales growth is followed by a sudden flat-line, or it can happen when something truly unexpected occurs. The key is to not rush to conclusions as this will almost always result in costly strategies based on the wrong type of research. A good way to know which type of research to apply is to make sure you know what you are going to do with the research results when you get them. This may sound logical, but too many times I have sat through presentations of research findings that are so complicated that nobody really knows what they show except for the person explaining the PowerPoint slide. Before one-dime is spent on research, make sure everyone involved knows what will be done with the research results when they come in. The following are a couple examples of how we provided research to help identify problems that were not obvious.

During an exploratory meeting with a prospective new client (a large Midwest pharmaceutical company) the CEO told me that she did not want to pay us to “learn her business.” We had already done some preliminary research on her business, yet I suggested that if she gave us a couple weeks we would like to come back and present her business to her. This client had the potential to keep us very busy and I decided that an investment of our time to conduct a deeper analysis of her business might pay off. It did. We went back and showed the CEO that her brand ranked dead-last in delivering the most sought after items in her industry; items that were projected to drive industry profits during the upcoming years. She knew her brand struggled to sell these items, but she was not too pleased to find out where the brand ranked. When we finished the CEO asked, “When can you start?”

In another case, I got a call from the owner of an upscale health club that charged over $120 per month for a single membership. He told me, “Our membership is going down and we don’t know why. We run price specials that used to make the cash register ring and now they don’t bring anyone in.” The owner told me he was ready to invest over one million dollars in the club for new equipment, but he was hesitant to do anything until he was comfortable that he knew what was wrong. We were brought in to research the problem and what we found out caught everyone by surprise. We found out that a damaging perception existed among club members that the club’s nursery – where many ladies dropped off their children while they worked out – was not too clean. Furthermore, 80% of the club’s memberships included ladies with young children and the local YMCA was becoming a darn good alternative for $30 a month. I will never forget the staff meeting when we presented these findings and the owner slammed his fist on the conference table and exclaimed, “What! We’re losing members to a dollar-a-day club!” There was silence. The owner immediately brought in architects and builders to create a nursery area at par with the upscale atmosphere of the rest of the club. Upon completion, we worked with the club’s internal marketing staff to promote the “new and improved” atmosphere and membership grew.

In both of these cases, prior to doing anything, we outlined what would be done with the research results. With this outline in hand we were able to search for relevant data that could be used to move the bigger project forward to its next steps.

 

Creating and Implementing a Successful Law Firm Retreat

Marketing your brand’s mission and vision internally to your staff is just as important as marketing the benefits of your brand to your prospects. While there are many ways to market to your staff, a very common tactic is the Corporate Retreat.

For a discussion on how to achieve the best results from a retreat, I have asked a very good (and very smart) friend, Sandra Boyer, to share her thoughts. Sandra has helped law firms of all sizes plan and execute retreats for over 16 years. She is a Principal at the legal industry consulting firm of Boyer Greene LLC (www.boyergreene.com) and the President of the LEGUS international law firm network (www.leguslaw.com) Sandra has been a featured speaker at conferences throughout the USA and across Europe. The following gives an outline of her “tried and true” approach:

1. DEFINE THE OBJECTIVES

a. Consensus: Develop a consensus regarding specific issues. Identify the issues and through discussion – create a plan to address them.

b. Strategic Direction: Create a strategic direction including identifying firm vision, goals, objectives and strategies.

c. Major Issue: Communication and discussion regarding major issues facing the firm.

d. Enhance communication: Overall communication enhancement.

e. Team building: Creating a firm rather than individual fiefdoms.

f. General: Combination of all of the above

2. PLAN THE LOGISTICS WITH DETAIL

a. Start early – it takes a long time to begin and implement the process.

b. Include as much detail in the retreat material as possible

c. Who, what, where, when, and why?

d. Committee vs. Administrator

3. INVOLVE AS MANY PEOPLE AS NEEDED TO CREATE BUY-IN TO THE PROCESS AND YOUR DESIRED OUTCOME

a. Questionnaires: distributed and responses received in advance of the retreat to help set the agenda.

b. Interviews: receive as much information as possible from appropriate people within the firm.

c. Focus groups: Interactive information gathering.

4. USE AN OUTSIDE FACILITATOR

a. Benefits of using an outside facilitator are tremendous compared to the cost affiliated with the process. He/she will: Remain neutral during the conversations, Coordinate the discussion for maximum results, Share his/her professional knowledge and experience to assist the firm in making effective decisions, Help build consensus when needed, Control the discussion to avoid conflict, rudeness, etc., Ensure the timeline of the agenda is followed

5. SET GROUND RULES FOR DISCUSSIONS

a. Listen

b. Communicate with respect

c. No name calling, bad language, etc.

d. Let others share ideas, thoughts, commends without threat of retribution

e. Don’t dominate the conversation

f. Participate in the conversation

g. Be respectful

6. CREATE A USEFUL AGENDA

a. Determine who should attend based on agenda topics.

b. Don’t overreach by including too many topics.

c. Adhere to the timeline of the agenda or agree to modifications during the retreat when needed

d. Keep it realistic

e. Outline vs. recommendations based

7. INCLUDE SOCIAL ACTIVITIES

a. Act as a communication tool

b. Creates team building

c. Limit the alcohol

d. Evening prior, evening after or both

e. Can be fun – go carts!

8. RETREAT MATERIAL

a. Include internal firm information relevant to retreat agenda topics

b. Include external information relevant to retreat agenda topics

c. Include economic information as relevant to the agenda topics

d. If specific issues to be addressed – ensure all relevant material is included

e. Organize the materials effectively

f. Provide to attendees in advance of the retreat for review

g. Mark them confidential.

h. Sometimes materials are returned to the MP or Administrator at the conclusion of the retreat.

9. LOCATION OF RETREAT

a. Out of the office.

b. Out of town.

c. Depends on objective of retreat.

d. Plan early to get appropriate space.

10. IMPLEMENT EFFECTIVE FOLLOW-UP

a. Take good minutes, prepare and distribute them immediately following the conclusion of the retreat.

b. Create an Action List of agreed upon items, assign responsibility and time lines.

c. Review minutes and action list at each partner or lawyer meeting.

d. Communicate summary of retreat to staff to create involvement and team mentality.

e. Use as the basis for the next annual retreat.

f. Update timeline and strategies as implemented.

 
 
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